Cancellations, Returns & Refunds Policy
Ordering Goods through the Website is considered a “Remote Purchase Transaction” as this term is used in the Israeli Consumer Protection Law (the “Law”).
In accordance with the Law, you may cancel your order within fourteen (14) days of receiving it and receive a refund. In order to cancel your order, you must send us a cancellation request by email to the following email address Support@moderntalkbooks.com. We will then email you back specific instruction on the next steps. Your cancellation request must indicate the details of your order, an attached copy of your order receipt, and your statement requesting to cancel you order.
You must return the Goods to the Company at your expense. You must attach to the returned Goods the invoice you received, or a copy of the order confirmation sent to you by e-mail. All returned Goods must be in a perfect, unused condition as received by you and re-packaged in their original packaging. Goods will be inspected upon return and may be rejected from acceptance by the Company if they are not in said condition, or accepted subject to a decreased refund amount due to the decreased value, at Company sole discretion.
If the cancellation of the order is not due to a defect in the Goods or due to a discrepancy between the Goods and the details provided on the Website, the Company is entitled by Law to charge you a cancellation fee of 5% of the price, or 100 NIS, whichever is lower. Note that even if you canceled an order before the item was received at the recipient's address, the Company may still charge you to pay such a cancellation fee. The cancellation fee may be deducted from the refund we provide to you.
We will process your cancellation and refund the amounts you are entitled to, within 14 days of receiving the returned Goods.
The rules in this policy do not derogate from any right of cancellation or other right available to you in accordance with the Law or other consumer protection law applicable to you, including cancellation of a Remote Purchase Transaction by a consumer who is a disabled person, senior citizen, or new immigrant.
Last Updated: April 7, 2022